Size Guide

Size Dimensions Description
Classic 16.5″ L × 15″ W The balanced carryall. Fits lecture notes, laptop, tablet, makeup pouch, and necessaries with ease.

Use measurements as your guide.

Size Chest Length Shoulder Sleeve
S21.7″26.8″21.3″8.7″
M22.7″28.0″22.0″9.1″
L23.6″29.1″22.8″9.4″
XL24.6″30.3″23.6″9.8″
2XL25.6″31.5″24.4″10.2″
3XL28.0″32.7″25.2″10.6″
11 oz 15 oz
3.8″ (9.6 cm) H × 3.2″ (8.2 cm)4.7″ (11.9 cm) H × 3.3″ (8.5 cm)

Here to help

    Totes

    Type Dimensions Description
    Classic 16.5″ L × 15″ W The balanced carryall. Fits lecture notes, laptop, tablet, makeup pouch, and necessaries with ease.

    Use measurements as your guide.

    Tees

    Size Chest Length Shoulder Sleeve
    S21.7″26.8″21.3″8.7″
    M22.7″28.0″22.0″9.1″
    L23.6″29.1″22.8″9.4″
    XL24.6″30.3″23.6″9.8″
    2XL25.6″31.5″24.4″10.2″
    3XL28.0″32.7″25.2″10.6″

    Mugs

    11 oz 15 oz
    3.8″ (9.6 cm) H × 3.2″ (8.2 cm)4.7″ (11.9 cm) H × 3.3″ (8.5 cm)
    Frequently asked questions

    Each piece is made to order and delivered within 3–5 business days. Once your order is ready, we’ll reach out within 12 hours to confirm your delivery schedule.

    Yes you can, through our custom made options. You can view all available custom items here.

    No worries. Reach out to us within 12 hours of placing your order, and we’ll do our best to fix it before production begins. Changes may affect delivery time or fees.

    We currently ship within Nigeria, but international delivery options are coming soon.

    You can reach us through any of the options in this modal or email us at hello@iamxis.com.ng.

    Shipping Information

    We process all orders within 24 hours after confirmation. Deliveries take 3–5 business days.

    Once your order has been shipped, you’ll receive a notification with details.

    Need help with your order? Send us a message

    Hi. I'm Blu, your AI assistant. I can help you with quick questions about our products, sizes, and shipping. How can I assist you today?

    I AM XIS Blu AI v.2.1

    FAQs

    Get answers to your questions with our FAQs page. Uncover insights, troubleshoot, and make the most of your experience with I AM XIS.

    Product Information

    What are your tote bags made of?

    Crafted from 100% cotton. Soft, durable, and designed for everyday carry. Some select totes include a lined interior with pockets for added functionality.

    What are your tees made of?

    Made from 100% cotton. Breathable, comfortable, and versatile.

    What types of mugs do you offer?

    Glossy and Magic. Both are high-quality and designed to enhance your daily routine.

    Do your products come packaged for gifting?

    Absolutely. Each order is neatly packed and ready to gift.

    Do you use high-quality printing?

    Yes. All prints are crisp, durable, and made to last with proper care.

    Size Guides

    Totes

    All come in our Classic 16.5″ × 16.5″ size. Roomy for work, school, errands, or weekend ease.

    Tees

    Available in sizes S–3XL. See the size chart below to find your perfect fit.

    SizeChestLengthShoulderSleeve
    S21.7″26.8″21.3″8.7″
    M22.7″28.0″22.0″9.1″
    L23.6″29.1″22.8″9.4″
    XL24.6″30.3″23.6″9.8″
    2XL25.6″31.5″24.4″10.2″
    3XL28.0″32.7″25.2″10.6″

    Made-to-Order & Customization

    Can I personalize my tote, tee, or mug?

    Yes you can, through our custom made options. You can view all available custom items here: Custom Made Edit.
    For special requests, reach us by call, WhatsApp, or SMS at +234 708 005 4074, or email hello@iamxis.studio.

    Care & Maintenance

    How should I care for my I AM XIS items?

    Totes: Spot-clean gently with mild detergent and a soft cloth. Avoid machine washing or scrubbing.
    Mugs: Hand wash with warm water and mild soap. Avoid dishwashers.
    Tees: Wash inside out in cold water and hang to dry. Avoid bleach to preserve print and fabric quality.

    Shipping & Tracking

    Do you offer international shipping?

    We currently ship within Nigeria only.

    When will I receive my order?

    Each piece is made to order and delivered within 3–5 business days. Once your order is ready, we’ll reach out within 12 hours to confirm your delivery schedule.

    How much does shipping cost?

    Shipping fees are communicated after your order is ready, based on your location and preferred courier.

    Can I choose my courier?

    Yes. You can use your preferred courier service or select from our trusted delivery partners when we contact you for dispatch.

    Can I schedule my delivery?

    Yes. You can request a preferred delivery window by contacting us via call, WhatsApp, or SMS at +234 708 005 4074, or email hello@iamxis.studio.

    How can I track my order?

    Track anytime at iamxis.com.ng/track or via your order confirmation email.

    Where do you ship from?

    All orders are dispatched from Lagos, Nigeria.

    What if my order hasn’t arrived?

    Please check your tracking link first. If it still hasn’t arrived, contact us via call, WhatsApp, or SMS at +234 708 005 4074, or email hello@iamxis.studio. We’ll help you follow up with the courier.

    Can I change my shipping address after placing an order?

    Yes. Reach out to us via call, WhatsApp, or SMS at +234 708 005 4074, or email hello@iamxis.studio within 12 hours of placing your order. Changes may affect delivery time or fees.

    What if my order arrives damaged or incomplete?

    If your order arrives damaged, please let us know within 7 days of delivery. Complete our Return Form with a brief note and a photo of the item, and we’ll review the issue.

    Payments

    What payment methods do you accept?

    We accept debit/credit cards and bank transfers. Bank transfers are highly recommended, as they are fast and instant.

    Is my payment secure?

    Yes. Our checkout is fully encrypted.

    Do you store my payment details?

    No. Your payment information is never stored. Each checkout is fresh.

    Do you offer payment on delivery?

    Not at this time. All orders are prepaid.

    What should I do if my payment fails?

    Check your card details or contact your bank. You can also reach us by call, WhatsApp, or SMS at +234 708 005 4074, or email hello@iamxis.studio.

    My Account

    Do I need an account to shop?

    No. Checkout as a guest is available. Accounts make tracking and reordering faster.

    How do I create an account?

    Click the user icon on our website and follow the prompts to register.

    I forgot my password.

    Select “Lost Your Password” on the login page to reset it via email.

    Can I update my account details?

    Yes. Edit personal info or saved addresses anytime in your account dashboard.

    Can I view my order history?

    Yes. All past orders are under “My Orders” when logged in.

    Returns, Refunds & Exchanges

    Do you accept returns?

    We accept returns only for damaged items, within 7 days of delivery.

    How do I start a return?

    Complete our Return Form at iamxis.com.ng/returns, reach us by call, WhatsApp, or SMS at +234 708 005 4074, or email hello@iamxis.studio.

    Do you offer refunds or exchanges?

    No. We do not offer refunds or exchanges

    Do I pay for return shipping?

    Return shipping costs are covered by you, either via your preferred courier or as communicated during the return process.